Question 1

What is a Medical Virtual Assistant?

Accepted Answer

A Medical Virtual Assistant (MVA) is a medical professional with knowledge of the US healthcare system who provides administrative support to healthcare providers and medical offices remotely.

Question 2

Who are the Medical Virtual Assistants?

Accepted Answer

Our Medical VAs are medical professionals based in the Philippines, trained to work as independent contractors. They have in-depth knowledge of the US healthcare system and can perform tasks similarly to an on-site employee.

Question 3

What can a Medical Virtual Assistant do to my practice?

Accepted Answer

Our Medical VAs can perform various tasks, including insurance verification, prior authorization, scheduling appointments, managing patient records, making phone calls, sending reminders, processing insurance claims, and providing general administrative support.

Question 4

How do you protect confidentiality and observe HIPAA regulations?

Accepted Answer

Our Medical VAs undergo rigorous training on protecting Protected Health Information (PHI) and are HIPAA compliant. We ensure that all confidentiality and HIPAA regulations are strictly adhered to.

Question 5

How do I communicate with my Medical Virtual Assistant?

Accepted Answer

We provide your VA with a dedicated work email for secure communication. You can also use your preferred communication platform (e.g., Skype, WhatsApp, Messenger) to communicate with your VA.

Question 6

How do you monitor productivity?

Accepted Answer

We track our Medical VAs' productivity through End of Day reports and utilize tools to monitor their work performance. We also assign a dedicated Client Services Manager to oversee your VA's performance and report directly to you on a monthly basis.

Frequently Asked Questions