Frequently Asked Questions

Our Medical VAs are medical professionals based in the Philippines, trained to work as independent contractors. They have in-depth knowledge of the US healthcare system and can perform tasks similarly to an on-site employee.

We track our Medical VAs' productivity through End of Day reports and utilize tools to monitor their work performance. We also assign a dedicated Client Services Manager to oversee your VA's performance and report directly to you on a monthly basis.

Our Medical VAs undergo rigorous training on protecting Protected Health Information (PHI) and are HIPAA compliant. We ensure that all confidentiality and HIPAA regulations are strictly adhered to.

A Medical Virtual Assistant (MVA) is a medical professional with knowledge of the US healthcare system who provides administrative support to healthcare providers and medical offices remotely.

We provide your VA with a dedicated work email for secure communication. You can also use your preferred communication platform (e.g., Skype, WhatsApp, Messenger) to communicate with your VA.

Our Medical VAs can perform various tasks, including insurance verification, prior authorization, scheduling appointments, managing patient records, making phone calls, sending reminders, processing insurance claims, and providing general administrative support.